Question 1

How do I place an order on ELITE HUB?

Accepted Answer

Browse our premium streetwear catalog, select your size using our dynamic size guide, and click 'Add to Cart'. Go to your Cart and follow the clean step-by-step Checkout process. You can pay via secure mobile banking (bKash, Nagad), credit/debit cards, or Cash on Delivery (Dhaka only).

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Since we strive to process and ship orders as fast as possible, you can only modify or cancel your order within 2 hours of placement. Please contact our Support Hotline at +880 1700-000000 or email us at support@elitehub.com.bd as soon as possible.

Question 3

What payment methods do you accept?

Accepted Answer

We support bKash, Nagad, Visa, Mastercard, and Cash on Delivery (inside Dhaka). All digital transactions are protected with premium SSL encryption.

Question 4

How much does shipping cost?

Accepted Answer

Standard delivery inside Dhaka is BDT 80, and delivery outside Dhaka is BDT 150. For premium express orders, special rates may apply during checkout.

Question 5

How long does shipping take?

Accepted Answer

Deliveries inside Dhaka generally take 24 to 48 hours. Deliveries outside Dhaka are delivered via premium courier services within 3 to 5 business days.

Question 6

Do you ship internationally?

Accepted Answer

Currently, ELITE HUB operates and delivers exclusively within Bangladesh. However, we are actively preparing international shipping options to launch in the near future.

Question 7

What is your return policy?

Accepted Answer

We offer a flexible 7-day return policy. Items must be unworn, unwashed, and still have all original tags and premium packaging intact. If you find any manufacturing defect, we will cover the return delivery costs entirely.

Question 8

How do I exchange an item for a different size?

Accepted Answer

To initiate an exchange, please visit our Support section, or send a request with your order details to support@elitehub.com.bd. We will arrange a courier pickup for your current item and ship the replacement size instantly.

Question 9

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned item, refunds are processed within 3 business days. The refund will be credited directly to your original bKash, Nagad, or Bank Account.

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